Service Standards
At Juno, we are committed to providing exceptional service to our customers:
- 24/7 customer support availability through our dedicated channels
- Response to all inquiries within 24 hours
- Regular service updates and notifications about your requests
- Professional and courteous service from our trained staff
Service Level Agreement
Our service level commitments include:
- Initial response time: Within 24 hours
- Issue resolution time: 2-3 business days for standard requests
- Emergency support: Available 24/7 for critical issues
- Regular status updates throughout the resolution process
Support Channels
We offer multiple channels for service support:
- In-app chat support
- Email support
- Phone support during business hours
- Self-service help center
Service Quality Guarantee
Our commitment to service quality includes:
- Trained and certified support staff
- Regular quality assessments and improvements
- Customer feedback integration
- Continuous service enhancement
Contact Information
For service-related inquiries:
Email: support@juno.com.pk
Phone: + 92 300 0856955
Address: Vogue Towers, MM Alam Road, Block C2, Gulberg III, Lahore, Pakistan
Hours: 24/7 for emergency support, 9 AM - 6 PM EST for general inquiries