Refund Eligibility
Refunds are available for:
- Defective products
- Incorrect items received
- Unused items returned within 30 days
- Cancelled orders before shipping
Refund Process
To request a refund:
- Log into your account and submit a refund request
- Include order number and reason for refund
- Return item if required (see Return Policy)
- Wait for refund approval and processing
Refund Timeline
Our refund processing times:
- 3-5 business days for approval
- 5-10 business days for credit card refunds
- 1-3 business days for store credit
- Up to 30 days for international orders
Non-Refundable Items
The following are not eligible for refunds:
- Digital products once accessed
- Customized or personalized items
- Items marked as final sale
- Gift cards and promotional credits
Contact Us
For refund inquiries, please contact us at:
Email: refunds@juno.com.pk
Address: Vogue Towers, MM Alam Road, Block C2, Gulberg III, Lahore, Pakistan
Phone: +92 300 0856955