Refund Policy

Refund Eligibility

Refunds are available for:

  • Defective products
  • Incorrect items received
  • Unused items returned within 30 days
  • Cancelled orders before shipping

Refund Process

To request a refund:

  1. Log into your account and submit a refund request
  2. Include order number and reason for refund
  3. Return item if required (see Return Policy)
  4. Wait for refund approval and processing

Refund Timeline

Our refund processing times:

  • 3-5 business days for approval
  • 5-10 business days for credit card refunds
  • 1-3 business days for store credit
  • Up to 30 days for international orders

Non-Refundable Items

The following are not eligible for refunds:

  • Digital products once accessed
  • Customized or personalized items
  • Items marked as final sale
  • Gift cards and promotional credits

Contact Us

For refund inquiries, please contact us at:
Email: refunds@juno.com.pk
Address: Vogue Towers, MM Alam Road, Block C2, Gulberg III, Lahore, Pakistan
Phone: +92 300 0856955